Unless faulty, goods purchased may only be returned provided:
With the intent to obstruct the movement of viruses that cause deadly diseases such as Bird Flu we are unable to accept returns on certain types of goods, these being:
If you change your mind about goods purchased online you must notify us within 14 calendar days from the day after you receive the order from us of your wish to cancel all or part of your order. This must be done by emailing us at firstname.lastname@example.org or please contact us using our telephone us on 07477 550230.
Once you've cancelled an order you then have a further 14 days for the goods to reach us. Enclosed with your order is a Returns Form, please complete this and return using the address provided. It is important that the returned goods are received by us in a resalable condition so please ensure the goods are appropriately packaged and it is advised that a tracked delivery service be used to avoid any complications in processing your return (the cost of the postage to return the goods is to be paid in full by the customer and will not be refunded).
If product has been used and is not in the same condition as was sold (original, manufacturer packaging with all accessories) then there will be no refund.
Provided these conditions are met a refund will be made within 14 days of receipt of the goods.
In the unlikely event that you receive faulty or damaged goods please email email@example.com providing details of the purchase together with a description, and photographs if appropriate, of the fault/damage.
You will be contacted to arrange the return of the goods. There is no charge for the return of faulty goods.
For further information please visit our Terms and Conditions pages.
YOUR CONSUMER RIGHTS ARE NOT AFFECTED