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Home » Privacy

Privacy Policy

Crescentquail ("Crescentquail", "we", "us" or "our") respect your privacy. We will only use your e-mail address when we are confirming your online order and, if you signed up for them, to notify you of special promotions, changes and updates to the site and its products and to remind you of a holiday or special gift occasion. We consider your e-mail address your property and will handle it with great care. We will never sell your e-mail address to another company or disclose it to any other person. We assure you, your e-mail address will not be made available to other companies. Any other information that we gather from you including: name, phone number and address will also be given the same degree of respect for your personal privacy.

Why do we collect personal information?

Crescentquail collects personal information in order to continually improve not only our service to our customers but to work more efficiently with our suppliers.

About whom do we collect personal information?

The type of information we may collect and hold includes (but is not limited to) personal information about customers, business associates, potential customers, suppliers and their employees, prospective employees, employees and contractors

What kinds of personal information do we collect?

In general, the type of personal information Crescentquail collects and holds includes (but is not limited to): names, addresses, contact details, occupations and other information which assist us in conducting our business, providing and marketing our services and meeting our legal obligations.

Credit card information provided to us by telephone or online is safely destroyed as soon as a transaction has been authorized by your financial institution. You will be asked to provide your credit card details each time you place an order with us to protect your financial information.

Personal Information you provide

Crescentquail will generally collect personal information by way of forms completed by customers online, orders placed over the phone, or via facsimile, face-to-face meetings, business cards and telephone conversations.


Crescentquail collects personal information from the web site www.crescentquail.co.uk through receiving orders and forms completed online. We also use third parties to analyze traffic, which may involve the use of cookies. Information collected through such analysis is anonymous.

Cookies are small text files that web sites send to your computer, which enables the website to identify the user’s ID and tells the website that a valued customer has returned. Cookies are not computer programs, and can’t read information from your hard drive, spread viruses, or find your email address etc. Cookies make your transactions quicker and easier. The European Union Directive on Privacy and Electronic Communications, dated 31st July 2002, states that cookies are a "legitimate and useful tool" for many activities, including checking the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (hence this section in our website!) and to advise users as to how cookies are used. A useful website if you are interested in learning more about cookies is: www.aboutcookies.org. Finally, the Directive obliges web sites to make users aware that they can reject cookies by changing the settings in their computer (visit www.aboutcookies.org for more info) However, if you decide to do this our website along with most other shopping websites will not work on your computer.

Site Security

We have reasonable and appropriate security measures in place to attempt to protect against the loss, misuses, and alteration of your personally identifiable information under our control. We have taken reasonable steps to confirm the information is retained in secured facilities and that reasonable measures have been implemented for protection from unauthorized access.

This Website utilizes industry-standard SSL technology to allow for the encryption of potentially sensitive information submitted to us in product orders, Account registrations and sign-ins, such as your name, address, credit card number. Crescentquail uses CARDSAVE SSL Certificates to offer secure communications by encrypting such data to and from the Website.

However, no security system is impenetrable. We cannot guarantee the security of our Website or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We ask that you do your part by maintaining any usernames and passwords you use to access the Internet or this Website strictly confidential.

How might we use and disclose your personal information?

Generally, Crescentquail will use and disclose your personal information only to conduct our day to day business whether you are a customer or supplier. We will also use your information in an effort to continually improve our website.

To whom might we disclose your personal information?

We may disclose your personal information to: other companies or individuals who assist us in providing services to you (such as your delivery address to couriers); and anyone else that you authorize us to disclose it to.


If you have any questions about privacy-related issues please contact the Crescentquail team.

Thank you for choosing www.crescentquail.co.uk !