Crescentquail - Your Online Quail Supply Store, Quail Cage in UK

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Customer Service 020 8591 2900 24/7 Technical Support 07477 550 230
 Customer Service»   FAQs

Frequently Asked Questions

  • MY ACCOUNT  
    • What are the features and benefits of My Account?

      When you sign up for an account with crescentquail, you'll have access to some exclusive features only available to you! You'll be able to view your Order History for any order you place while signed in to your account. From there you can view the full order details, and track your order.

    • I forgot/want to change my password. How can I reset my password?

      No problem! If you forgot your Account password, just click on the link that says "Forgot Your Password" upper right of our website. From there, we'll walk you through the simple process to reset your password.

    • How do I sign up for a Gift Reminder?

      Coming Soon

    • How can I add a contact to my Address Book?

      Coming Soon

    • I forgot to sign in to My Account while placing an order. Can you add this order to My Account?

      We're sorry to say that we're not able to add orders under your Account once it has already been placed. Not to worry - you can still track your order, and you will (of course) still receive an order confirmation! You just won't be able to view this order under your Order History when you're logged in to your My Account page.

  • PRODUCTS  
    • Which products are under warranty and for how long?

      Moving parts in all electric and egg incubators are under warranty. Warranty period is 1 year.

    • Can I get an additional warranty period for egg incubators?

      On all incubators we offer a special 2 year warranty.
      To use this 2 year warranty, Please contact customer services on 020 8591 2900 or register online within 30 days of purchase.

      The warranty covers all product faults with the exception of those attributed to intentional or accidental damage and/or reasonable wear and tear.

    • Can I combine cages?

      Our cage layers give you the flexibility to design your own system. You can design a stage of life system with brooder, grow out pen and adult layers or you can design a system for adult partridge and adult quail. This desing allows you to grow different types on a single block and save space.

      You and click on each product you want to order, set up an account and pay online, or you can call 020 8591 2900 or you can email us your full name, email, phone number, Shipping Address and Billing Address and we can create a Draft Order and send you an Invoice to pay through the paylink.

    • What breeds fit in the Quail Cages?

      Fits a variety of breeds: Coturnix, Bobwhite, California, Japanese, King, Blue Scale, Gambel's & more.

      Not designed for Chinese Painted (Button Quail)

    • How many quail fit in the Quail Cages?

      The number may vary according to the quail types. On average, each layer can hold 13-21 quails.

      The maximum number of floors is 5.

    • What breeds fit Partridge Cages?

      Grey Partridge : The grey partridge is a medium-sized bird with a distinctive orange face. Flies with whirring wings and occasional glides, showing a chestnut tail.

      Red-legged Partridge : The red-legged partridge is a gamebird in the pheasant family Phasianidae of the order Galliformes, gallinaceous birds.

      Chukar : Eurasian partridge similar to the red-legged partridge, but with a call like a clucking domestic hen!

    • How many birds fit in Partridge Cages?

      On average, each layer can hold 9-12 partridge.
      Each layer consists of 3 sections and it is recommended to put at least 1 male and 2 female partridges in each section.

      The maximum number of floors is 4.

    • What is the hole size for the Red Feed Grills that go on top of Feeder?

      The holes are 19mm x 19mm

    • Can I change/swap the inner floor in my cages?

      Yes, but you must contact us before placing the order online. Please contact us at 020 8591 2900 or email: crescent@crescentquail.co.uk

    • What flooring can be used for Jumbo Quail?

      Very important : All cages have been created in accordance with bird species, according to the best possibilities as a result of zootechnical engineering work. The seller and the manufacturer cannot be held responsible for making changes in the structures of the cages by using different parts and for any problems that may arise.


      Partridge flooring is recommended for jumbo quail in the quail cage. You will need to call customer support and ask about swapping the quail floors for the partridge floors.

      There is a fee per floor to swap out and an additional floor swap fee as well as the cage price.

    • What is the floor hole size for the Chick Brooder (CB25), the Grow Out (Pullet) (GL25) cages?

      The holes are 9.5mm X 9.5 mm

    • Where and What Temperature are the Chick Brooders supposed to be kept?

      The whole cage group is designed as indoor.

      The ideal temperature inside the chick brooder is 35-36 °C for layer breeds and 32-33 °C for meat breeds. The temperature discrepancy is because meat breeds are larger chicks that grow faster and create their own heat. The temperature should be lowered by 3 °C every week.

      Very important: The internal temperature should never fall below 22 degrees.

    • What can I do if water is stops flowing to drinker nipple cups?

      Water is gravity fed through the hoses to the nipples. To use, birds must peck at the nipple to release water.

      Depending on the situation and where it stops flowing, the solution can be simple.

      If water stops flowing to an individual drinker cup after set up or filling the tank, than the issue is often air trapped in the line.

      Press each plastic nipple until water flows out.

      If water suddenly stops flowing to an entire row or the entire system, the the issue is often debris and sediment build up overtime. Check the water filter inside the water tank, if it's unclean than remove the pipes and flush it clean.

  • ORDERING  
    • How can I place an order?

      You can place an order online any time at www.crescentquail.co.uk or by calling +44 (0) 208 591 2900 .

    • Do prices on your website include VAT?

      Yes, unless stated otherwise, all prices quoted on our website include VAT at the current rate.

    • Will I receive an order receipt/order confirmation?

      Yes. First, if you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records.

      We will also send you a confirmation email after you place your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly.

      Keep in mind that there may be a delay in the delivery of your order confirmation email.

    • What if I didn´t see a confirmation page and/or didn´t receive an email confirmation?

      If you didn´t receive any of the order confirmation messages, please call +44 (0) 208 591 2900 as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders. One of our Customer Service Representatives will be able to assist you in determining if your order was successfully processed.

      If the order was not successfully placed, we will be able to take your order by phone at that time.

    • Can you resend me my order confirmation or invoice?

      Sure can!

      You can go to the CUSTOMER SERVICE area on our website and log in with your order number, check the status of your order on the page that opens, print your invoice or download it to your computer.

      If this is not possible just give us a call at +44 (0) 208 591 2900 and we will be happy to do that for you.

    • How can I cancel an order?

      To cancel your order, simply send us an e-mail by specifying your order number.

  • DELIVERY  
    • How will I know my goods have been dispatched?

      As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.

    • Do I have to be at home when the delivery is made?

      It is best if you are in to accept the delivery. We will attempt to deliver if you are not present and the driver will determine the most appropriate positioning for your goods. With unattended deliveries, Crescentquail cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.

      If you are not present at the delivery and the courier does not find the unattended delivery safe, he may take the product to its own warehouse for re-delivery. In this case, you may be charged an extra fee for re-delivery.

    • What happens if my order arrives damaged?

      Shipping damage is frustrating here's what you can do.
      Please notify your delivery driver upon receipt, ensuring they record it then contact us within 48 hours of delivery.

      We will need a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be promptly arranged with Customer Care team.

      Please note: If the damages are not reported within 48 hours of delivery, you will be liable for the replacement costs.

    • How much does delivery cost?

      The delivery cost will vary depending on the size and weight of the item you ordered and the delivery region.

      You will be able to see the delivery fee at the checkout stage of the order.

    • Does crescentquail deliver overseas?

      Unfortunately, we do not offer delivery overseas at this time. We deliver to mainland UK, isles of England, Northern Ireland and Ireland only.

    • How can I track the status of my order?

      We'll email tracking details of your order to you along with your dispatch confirmation.

      You can Track Your Order online any time through the Customer Service section of our website using your order number.

      Enter your order number in the input field on the Customer Service page and press the continue button.

    • Do you deliver to PO or BFPO address's?

      Unfortunately, we are not able to deliver to those address types at this time.

    • Do you deliver to work address's?

      Yes, we can deliver to residential address's or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take receipt of the goods as the delivery company will deliver to the place not the person.

      Your EORI number is required for workplace deliveries and if purchasing under your business name to Northern Ireland and Ireland after Brexit.

      If you do not have an EORI number, delivery to a business address cannot be confirmed.

  • PAYMENT  
    • What payment methods do you accept?

      We DONOT accept American Express "AMEX" but all major credit card are wellcome.

    • When will my credit card be charged?

      Your credit card will be charged at the time the order is placed.

    • Is it safe to use my credit card online?

      Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We accept all Card Payments via our merchant service provider WORLDPAY online secure payment system using SSL (secure socket layer) technology.